This Support Option allows you to get in contact with InnoScan at any time (24/7/365 including holidays) to quickly resolve issues with your machine. Having this option means that your site or business unit gets access to your own hotline number to call. Check with your InnoScan representative to get access to this service.
Most InnoScan Systems have been installed with support for remote access to the main computer on the machine. This option allows service personnel to remotely access the system for troubleshooting and thereby improving the ability to support you. The solution is customized to fit your requirements and such access is of course adapted to your own in-house IT security requirements, SOP's etc.
This option gives you a guaranteed maximum response time from requesting service and until a service representative is available for on-site troubleshooting activities.